FAQ - Troubleshooting


Users can only be logged in on one device at a time. When moving devices, be sure to log out of your previous session to ensure that you can connect efficiently.
Not seeing your show? Use the "Schedule" page within our menu to find the complete show schedule. Watch each show live under our "Livestreams" page or rewatch the show in the "On Demand" page.
No Audio? - Please ensure that the video player and computer/phone are both unmuted.
Do you hear multiple or duplication of shows? Please check other browser windows or tabs to mute or close them.
What is a good network speed to watch the show? Generally 5-6 Mbps is sufficient, but if there are multiple people and other devices on the home network, your performance may be impacted. We have done our best to optimize for lower resolutions where we can.
What browsers are supported? Major supported web bowsers are preferred and we have tested the platform with updated Chrome, Safari and Edge. If your browser is having issues, please see if there are any updates available.
Is your stream buffering or stalling? Try these solutions:

If you are on a mobile device and having issues, please consider connecting to a strong Wi-Fi network.